We always aim to provide the best service possible, but there may be times when you feel that this has not happened. We operate an in-house complaints procedure, but this is not able to deal with questions of legal liability or compensation. Initially we request that you contact the Administrator who will be able to give you details of our procedure. Normally we would request that you put your complaint into writing and it will then be investigated. Please note that we have to respect patient confidentiality and therefore if the complaint is being made on behalf of a patient, rather than by the patient in person, we will require consent from the patient to discuss their details with a third party.